Taking the Pressure Down: De-escalation Skills (online)

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Date: Thursday, 26 February 2026 9:30AM – 1:00PM

Location: Online

Description:

In this half-day workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.

You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.

You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.

Learning outcomes:

• Understand professional boundaries and their maintenance
• Understand challenging and aggressive behaviours and their contributing factors
• Build screening, formulation and conversation skills about challenging and aggressive behaviours
• Learn and practice effective responses, including de-escalation
• Enhance self and other care techniques

Suitable for new, experienced and advanced practitioners and workers in low threshold and clinical settings.

Eligibility Criteria

This training has been funded for workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.

Who is not eligible?

Students on placement or internships, workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.

Terms & Conditions

Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.