*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Thursday, 2 July 2026 9:30AM – 1:00PM
Location: Online
Description:
In this half-day workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.
You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.
You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.
Learning outcomes:
- Understand professional boundaries and their maintenance
- Understand challenging and aggressive behaviours and their contributing factors
- Build screening, formulation and conversation skills about challenging and aggressive behaviours
- Learn and practice effective responses, including de-escalation
- Enhance self and other care techniques
Suitable for new, experienced and advanced practitioners and workers in low threshold and clinical settings.
Eligibility Criteria
This training has been funded for workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.
Who is not eligible?
Students on placement or internships, workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Thursday, 26 February 2026 9:30AM – 1:00PM
Location: Online
Description:
In this half-day workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.
You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.
You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.
Learning outcomes:
- Understand professional boundaries and their maintenance
- Understand challenging and aggressive behaviours and their contributing factors
- Build screening, formulation and conversation skills about challenging and aggressive behaviours
- Learn and practice effective responses, including de-escalation
- Enhance self and other care techniques
Suitable for new, experienced and advanced practitioners and workers in low threshold and clinical settings.
Eligibility Criteria
This training has been funded for workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.
Who is not eligible?
Students on placement or internships, workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
The aim of this module is to equip Victorian alcohol and drug workers with a greater awareness of the signs of burnout along with practical skills, tips and strategies to promote enhanced worker wellbeing.
