*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Thursday, 9 July 2026 9:30AM – 1:00PM
Location: Online
Description:
In this half-day workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.
You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.
You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.
Learning outcomes:
- Understand professional boundaries and their maintenance
- Understand challenging and aggressive behaviours and their contributing factors
- Build screening, formulation and conversation skills about challenging and aggressive behaviours
- Learn and practice effective responses, including de-escalation
- Enhance self and other care techniques
Suitable for new, experienced and advanced practitioners and workers in low threshold and clinical settings.
Eligibility Criteria
This training is open to people working in AOD-specific roles in publicly funded services (i.e. AOD, mental health locals).
Who is not eligible?
Students on placement or internships, workers outside of Victoria, workers not in an AOD-specific role.
Terms & Conditions
If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Thursday, 26 February 2026 9:30AM – 1:00PM
Location: Online
Description:
In this half-day workshop, we explore effective ways of managing challenging and aggressive behaviours in professional settings. Learn to recognise early warning signs, understand common triggers and respond with confidence to maintain safety and therapeutic engagement.
You’ll improve your informal screening skills and learn how to have effective conversations about challenging and aggressive behaviours. Increase your toolbox of effective responses, including brief and longer therapeutic interventions, build skills in maintaining therapeutic relationships and learn how to practice self care.
You’ll walk away with the skills you need to handle difficult situations and maintain strong professional relationships while also prioritising your own wellbeing and self care.
Learning outcomes:
- Understand professional boundaries and their maintenance
- Understand challenging and aggressive behaviours and their contributing factors
- Build screening, formulation and conversation skills about challenging and aggressive behaviours
- Learn and practice effective responses, including de-escalation
- Enhance self and other care techniques
Suitable for new, experienced and advanced practitioners and workers in low threshold and clinical settings.
Eligibility Criteria
This training has been funded for workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.
Who is not eligible?
Students on placement or internships, workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
We are at capacity and are no longer accepting registrations.
CHCAOD009 Develop and review individual alcohol and other drug treatment plans (2 February 2026 – 27 March 2026)
Turning Point (RTO 6948) has been contracted by the Department of Health (DH) Victoria to provide competency learning and assessment opportunities to the Victorian AOD workforce.
Eligibility: To enrol in a unit of competency you must work in a publicly funded organisation in the Victorian Alcohol and Other Drugs (AOD) sector and be an Australian Citizen/Permanent Residence or New Zealand Citizen.
Cost: There is no cost to complete this unit of competency if you meet the selection criteria.
Details
This is only for the unit of competency CHCAOD009 Develop and review individual alcohol and other drug treatment plans
Delivery: Online and virtual classes.
Online learning and assessment will commence 2 February 2026 and will conclude 27 March 2026.
In addition, you must be available to attend the following online virtual classes:
- Wednesday 11 February 2026, 9:30AM – 1:00PM
- Wednesday 25 February 2026, 9:30AM – 1:00PM
- Wednesday 4 March 2026, 9.30 – 1:00PM
Application process:
This is an expression of interest only and not an enrolment. You must be available to attend all virtual classes advertised.
If we can offer you a place, you will receive an email notification and must confirm your acceptance by the specified deadline, as places are limited and demand is high.
Enrolment to Elevate and submitting your registration does not guarantee enrolment into the unit of competency.
Contact Student Administration – tp@turningpoint.org.au if you have any questions.
An evidence-based introduction to writing effective, clinically relevant and legally compliant case notes for the AOD sector, presented by Greg Coman.
NOTE: This online training is only available to staff who are working in a Victorian Department of Health (DH) funded AOD organisation in an AOD role.
Date: Wednesday 12th November 2025
Time: 9:30am – 3:30pm
Venue: Online
Register: here
Cost: Free
Enquiries: tp@turningpoint.org.au
This training aims to enable alcohol and other drug (AOD) workers to understand the benefits of writing effective case notes for them, their clients, and their workplace. It will provide the basis for the development of essential skills required for effective case note writing.
The online workshop is pitched at an introductory/ beginner level, but previous participants with some case note writing experience have reported it to be a helpful refresher. It provides: an understanding of what case notes are; an understanding of the importance and benefits of case notes; guidelines for the content and style of case notes; and opportunities to learn and practice effective case note writing. Videos are used throughout to illustrate points. Participants will be introduced to templates they can consider using in their clinical practice.
Greg Coman PhD is a Counselling Psychologist with over thirty years experience working in a wide range of mental health settings. His tertiary qualifications reflect his interests in stress, trauma and problem gambling. Greg undertook his Master of Science degree in psychology, examining stress and coping amongst Australian police personnel. His PhD thesis examined the efficacy of group telephone counselling for people with gambling difficulties. He has worked as a psychologist in community health, employee assistance programs and military settings. He has extensive experience in the adult mental health education and training environment and is passionate about providing training to assist clinicians in their work with clients.
NOTE: This online training is only available to staff who are working in a Victorian Department of Health (DH) funded AOD organisation in an AOD role.
*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
This is a 2-day training.
Day 1: Wednesday 4 March 2026, 1:00PM – 5:00PM
Day 2: Thursday 5 March 2026, 9:30AM – 12:30PM
Enrolling to Day 1 automatically enrols you into Day 2.
Location: Online
Description: An entry-level introduction to harm reduction principles and best practice, delivered by peer trainers from Harm Reduction Victoria. Across 7 modules (delivered over two half-days online), you’ll gain a basic understanding of key topics and learn directly from people with living experience about what people who use drugs really want and need from services. There is an activity that needs to be completed before attending the second day of training. Participants will receive details via email the week before the training.
DAY ONE – Wednesday 4 March 2026, 1:00PM – 5:00PM
Harm Reduction 101
- Understand the history of harm reduction in Victoria & Australia.
- Understand the National Drug Strategy policy of Harm Minimisation and how Harm Reduction fits into this policy.
- Understanding the Substance, Set and Setting principles as a way to understand an individual’s drug experience.
Safer Injecting
- Understand safer injecting practices, including injecting sites; using a tourniquet, and infection & Blood Borne Virus risk.
- Understand the circulatory system and the difference between veins and arteries.
- Understand through “hands-on” demonstration the drug mixing up the process and the transmission risk points during the process.
Drug Overdose & Adverse Effects
- Understand some of the common myths around opioid overdose.
- Be able to recognize the signs of overdose and of actions to take in different circumstances
- Understand when and how to intervene in overdose situations.
Naloxone Administration
- Understand where to obtain naloxone for clients
- Understand the different formulations of naloxone available
- Understand the difference between someone who is ‘on the nod’ or overdosing and the appropriate time to administer naloxone.
DAY TWO – Thursday 5 March 2026, 9:30AM – 12:30PM
Introduction to Pharmacotherapy
- Be aware of the pharmacotherapy options available to PWUD in Victoria.
- Understand how to access pharmacotherapy in Victoria.
- Be aware of Victoria’s “broken system”
Working Effectively with people who use drugs
- Understand barriers to effectively working with people who use drugs (PWUD), in particular, people who inject drugs (PWID)
- Understand and challenge the ‘gateway drug’ theory.
- Understand common myths about PWID, the effects of criminalisation, and the stigma on the health of PWUD
Stigma & Discrimination
- Understand how stigma and discrimination act as a barrier in healthcare settings.
- Understand how frameworks of morality and social discourse frame our understanding of drug use.
- Understand how we can all contribute to eliminating stigma and discrimination in ourselves and our services
Eligibility Criteria
This training has been funded for workers employed under the Victorian AOD Traineeship initiative, and AOD workers working in state funded services.
Terms & Conditions
If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
ENROLMENTS HAVE CLOSED
CHCAOD004 Assess needs of clients with alcohol and other drugs issues (6 October 2025 – 5 December 2025)
Turning Point (RTO 6948) has been contracted by the Department of Health (DH) Victoria to provide competency learning and assessment opportunities to the Victorian AOD workforce.
Eligibility: To enrol in a unit of competency you must work in a publicly funded organisation in the Victorian Alcohol and Other Drugs (AOD) sector and be an Australian Citizen/Permanent Residence or New Zealand Citizen.
Cost: There is no cost to complete this unit of competency if you meet the selection criteria.
Details
This is only for the unit of competency CHCAOD004 Assess needs of clients with alcohol and other drug issues
Delivery: Online and virtual classes. You must be available to attend the following:
- Wednesday 15 October 2025, 9:30AM – 1:00PM
- Wednesday 22 October 2025, 9:30AM – 1:00PM
- Wednesday 5 November 2025, 9.30 – 1:00PM
- In addition to the above, you must also be available for 1 hour between 9:00AM – 4:00PM to complete a live simulation between Monday 27 Oct – Thursday 30 Oct (allocated day and time will be arranged with your trainer and assessor
Application process:
This is an expression of interest only. Apply using the registration link below. You will be notified via email if you have been successful in securing a place and you will be required to accept your offer by a due date.
Enrolment to Elevate and submitting your registration does not guarantee enrolment into the unit of competency.
Contact Student Administration – tp@turningpoint.org.au if you have any questions.
*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Thursday, 9th October 2025 1:00 PM – 4:30 PM
Location: Online
Description:
This half-day workshop will build and strengthen core knowledge and skills in understanding and maintaining professional boundaries, specifically when working with clients with alcohol and other drug issues. This will include:
- Understanding professional boundaries
- Strategies to prevent and respond to boundary challenges
- Consideration of specific boundary issues to different AOD treatment roles, including lived experience roles
- The use of technology
- Selfcare
This workshop will use case based discussion throughout to ensure knowledge and skills taught are relevant to the AOD workforce.
Key learning outcomes:
- Understand professional boundaries and their maintenance
- Recognise and respond to boundary challenges
- Build your own toolkit of practitioner specific boundary maintenance strategies, including managing technology
- Recognise your own and your colleagues’ warning signs and challenging client presentations
- Enhance your self care skills and know when to debrief and access further support
Eligibility Criteria
This training has been funded for workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.
Who is not eligible?
Students on placement or internships, workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
*To enrol, change ‘Enrol Now’ to ‘I’m Going’. Check if you’ve enrolled correctly under ‘My Courses’
Date: Wednesday, 10th September 2025 9:30AM – 12:30PM
Location: Online
Description:
This training will provide you with:
- An understanding of the benefits and importance of effective case note writing, record-keeping and information sharing for yourself as AOD workers, for your clients and your workplace
- An overview of evidence-based practice and principles for clinically-relevant and compliant case notes
- An understanding of the legal context and important concepts (e.g. consent, disclosure, confidentiality, privacy, access, ownership, record-keeping and reporting)
- Consideration of ethical and operational barriers to case note writing
- Practical tips and resources for efficiently writing effective case notes
- Skill development through key examples, resources and activities
Eligibility Criteria
This training has been funded for workers employed under the AOD Traineeship Program, and AOD workers employed in a Victorian state-funded AOD service.
Who is not eligible?
Workers from other community sectors such as family violence, homelessness, mental health, non-supervisors and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
Date: Thursday, 27th February 2025 9:30AM – 12:30PM
Location: Online
Description:
This training will provide you with:
- An understanding of the benefits and importance of effective case note writing, record-keeping and information sharing for yourself as AOD workers, for your clients and your workplace
- An overview of evidence-based practice and principles for clinically-relevant and compliant case notes
- An understanding of the legal context and important concepts (e.g. consent, disclosure, confidentiality, privacy, access, ownership, record-keeping and reporting)
- Consideration of ethical and operational barriers to case note writing
- Practical tips and resources for efficiently writing effective case notes
- Skill development through key examples, resources and activities
Eligibility Criteria
Workers employed in a Victorian State-funded Alcohol and Other Drug (AOD) service.
Who is not eligible?
Workers from other community sectors such as Family Violence, Homelessness and Mental Health and AOD workers outside of Victoria.
Terms & Conditions
Please ensure you have clearance from your line manager to attend. If you cannot attend, cancel your registration and make your spot available to someone else on the waitlist.
